Disadvantages : Ø Profit is shared Ø Reputation at stake if 1 property does not perform well. All levels of communications inside the hotel can be influenced by the front office assistance. · Referral groups- Independent hotels get together, form a group and assist one another in getting business. Front office staff handles the transactions between the hotel and its guests. Approved hotels become eligible to various fiscal relief and benefits. The front office staff is responsible to manage and issue the right keys of the accommodations to the right guests.
The staff consists of door attendant, bell person and concierge. Reservation clerks communicate with perspective the guests via the telephone and Internet, scheduling their stays and documenting any special needs they may have. In a sense, the front office department is an introduction to the company. Similarly, cutlery, crockery, glassware should be of a good quality. Basically front office department is divided into Reception, Information, Cashier, Reservation, Telephone operation and Bell desk sections department upon the size, capacity and standard of the hotel establishment.
There should be adequate number of lifts in the building with more than two storeys including the ground floor. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. According to this, the day starts at 12 noon daily and ends at 12 noon the next day, immaterial of the time at which the guest checks-in. The hotel should have at least 25 lettable rooms, all with attached bathrooms with long bath or the most modern shower chambers. The most common work for the front office staff will be to get in touch with customers and help out internally in the office. The employees staffing the first four areas are in the rooms department.
Facilities: There should be a reception, cash and information counter attended by, trained and experienced personnel. Several personal traits like patience and helpfulness should be part of th personalities of people at front office. Since it is not practical for any guest to check in at exactly 1200 hrs, most hotels permit a grace period of about 2 hours , before and after checkout time. Clientele Companies, Corporate floor space for exhibition also a good business center. The staff coming in contact with the guests should understand English. Also, communication department is a profit center. It was the beginning of the chain hotel concept.
My major interest areas are Web design, Logo design, Print material design. The travel and tourism industry is a vast group of business with one goal in common : providing necessary or desired services to travelers. . A record of the room night contribution R. Reception It is responsible for receiving the guests with warmth and a genuine smile. Expensive, being larger with more rooms for privacy. The term reservation means booking in advance.
There should be provision for laundry and dry cleaning services. Effective job specifications will increase work productivity and efficiency. I'm glad to find this post as its such an interesting one! In May 1992, National Action plan was drawn for its growth and development. The rooms may be discounted or special rates may be applied under certain conditions, or as a special case. Since 2009 I am promoting myself in online freelance services and already achieved more than 10 winning awards in online contests. Also, they can speak several languages.
The front office is also responsible for welcoming the guests, greeting the guest and handling the guest complaints. The logic that is explained in this system, is that the room cannot be sold after that point of the day. Night Auditor Ø Posts room charges and taxes to guest accounts Ø Processes guest charge vouchers and credit card vouchers Ø Transfers charges and deposits to master accounts Ø Verifies all account postings and balances Ø Prepares a summary of cash, check and credit card activities Ø Summarizes results of operations for management Ø Knows how to operate position machines, typewriters and F O equipment Ø Understands and knows how to perform check-in and check-out procedures Ø Handle errands requested by guests and Front Office staff Ø handle baggage of guests when they are shifting to another room Ø Distribute news papers Ø To page guests in the lobby Ø To report guests with scantly baggage the bell captain Ø To issue postage stamps against cash. There should be 24 hrs services for reception, information and telephones. In most hotels, the rooms division generates more revenue than other divisions. There will be a receptionist close by to take down the visitor's name and ensure that they are comfortable while they wait to be seen. For him the world class hotels were too expensive and the old style inns too unsanitary.
Approved hotels become eligible for foreign exchange for their import of essential equipment and provisions and for their advertising, publicity and promotion under the Hotel Incentive Quota Scheme. The front office of a hotel is perhaps the most important area of the organization. It also provides assistance to guests during their stay, completes their accommodation, food and beverage accounts and receives payment from guests. Theses areas can be listed as · Restaurants - General as well as specialty restaurants. ¨ Tourist bungalows -- M.
Ø He ensures the smooth running of the department Ø He sees to it that his staff reports to duty in time and in proper uniform. Ø He checks pre-registration cards Ø He also checks house keeping discrepancy report Ø He ensures that guest requests and complaints are followed up Ø He follows up on group and crew movement Ø He takes actions for all unusual events in the lobby like fire, accidents, etc. Hilton Towers, Grand Maratha Sheraton. The room is meant for two persons. For each of these criteria there are maximum marks allotted. Periodically, the companies are informed of their volume contribution.
There should be professionally qualified, efficient and courteous staff in smart, clean uniforms. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. A well presented, well organized front office department will give a great first impression to visitors. Guest services departments are found in hotels of all classes. India should plan the regions so that a balance is maintained among the natural, cultural and economic environment. Hence the guest will prefer to keep his option open as far as meals are concerned. By 1960, the motor hotel or the motel, had become an permanent and influential part of the hospitality industry.