Bank have been increasing their own size and financial strength and expanding the scope of their products lines to meet the growing demand of on-line real-time financial services. Some are discussing below: Cost efficiencies: Banks can deliver banking services on the internet at transaction costs far lower than traditional ways. Some are satisfied with existing online services and some are not. As a servicing industry, the banks are customers oriented. To minimize the risk of fraud, online banking is enabled through a secure server, which grants the individual a private access to his or her bank account. As this definition suggests, a customer is not necessarily someone who is currently purchasing from the marketer.
So moving to online banking will allow the banks to offer non-branch banking facilities. Local remittance Section: Pay order, Demand Draft, Telegraphic Transfer, Call Deposit Account. Answer: Respondents reiterated the benefits of saving time and cost. The study revealed that online banking is a complementary service to traditional banking in Bangladesh. The number of users increased fast over the years. The main constraint of the study was insufficiency of information that was highly required for the study. A few numbers of cyber café is available but for banking purpose customers do not feel safe to use these facilities.
Online banking is one of the most demanded and latest technologies in banking sector. Empirical data were gathered from bank customers in Bangladesh to achieve the research objectives. Again the customers will be able to save time as well as money for their transaction needs. They can also enjoy and share their credit limit. After observing thoroughly, I have prepared this report on the basis of my findings and observation relating to the topic.
He stressed that e-business and e-commerce is very important for management implications as such a bridge to link leading edge research and professional practice is required. It shows different perspectives of different writers from time to time. No minimum amount due and no hassle of payment of monthly bills. As far as the number of clients is concerned the information has been collected from the record of the total number of accounts on each branch and then the figure was summed up to arrive at the total. There are some limitations for conducting this study like many respondents have a little knowledge about the e-banking services in Bangladesh.
These include limited resources, backwardness in technology, managerial inefficiency, socio-infrastructural problem such as corruption, default culture law and order situation, rampant corruption, strike etc. The feedback from the customers was especially important because some services could only be assessed with a customer password and cannot be confirmed by merely visiting the websites. Some feel insecurity for that. In the era of globalisation, the Internet makes the world smaller and e-commerce facilitates marketing and shopping from home. Primary Survey: To gather data the researcher used questionnaires.
Tanim Noman Sattar Honourable Independent Director 10. The research is an explorative research. Salman F Rahman Honourable Chairman 02. As the customers are the driver of a bank asset, the bank is now ready to introduce some more online products and services to its customers very soon. Changing Personal Identity Number 10. Funds transfer between current, savings and credit card account, stock exchange transactions etc are still inaccessible through telebanking in Bangladesh.
. The calculated mean of 4. But the existing online products and services is also attracting new customers and in recent time the customer increase rate is 300%, according to respondents. Chapter 8 reflects the summary of the major findings of the report with the help of which appropriate actions can be taken to improve the provision of services of the bank. As customers are spared long queues in the bank and the trouble they have to take in going through heavy traffic and long distances to reach their bank, corresponding, and the pressure on traditional banking outlets are reduced thereby improving services for a fewer number of customers.
Now modern banking services have been launched by some multinationals and local commercial bank. All of these private banks offering limited on line banking services. He or she can deposit his or her money into a savings account in any branch of the bank. Subsequently, all the branches were brought under similar automated platforms with upgraded software applications to offer all the critical banking features. Online banking allows us to make deposits, withdrawals, pay bills etc all with the click of a mouse.
As the Banking area is very hard and competitive, in order to survive and successfully compete with other Banks, a Bank has to serve its customers very carefully. But some customer added that in spite of using online banking they like traditional banking more than online banking. No interest will be calculated on cash withdrawal or purchases. Subsequently, all the branches were brought under similar automated platforms with upgraded software applications to offer all the critical banking features. For many reasons they prefer traditional banking. Bangladesh Bank, the Central Bank of Bangladesh, is also trying to formulate the structure of electronic banking facilities.