This is where we keep the filing for all of our guests here in the hotel. I read online, though - Mm-hmm. That's a problem for me. But I think she know it. That's what they want us to do. It's enough to actually make you cry.
I don't think you want me doing this. What kind of degree are you getting? I was kind of on the chubby side. I'm here undercover to make sure each team member knows that we've got to come in with those Diamond standards that I expect at a Diamond property, and I expect each property to adhere to them. And uh, he's a hard worker. Right now, we're within the deadline that we save these points for them if they're not sure how they're gonna travel.
There are very few things in the world that I am uncomfortable doing. . This is not the way I want my brand represented. Why why don't you put it in in July. Because it's my it's my baby girl.
I feel like an absolute moron. I needed to hide 'cause I was terrified. All right, give me a hug. There's a massive communication breakdown here. But I want to be your partner.
Pull on that pipe in just a second. I'm gonna have a stylist do my hair. Oh, so now you're rockin' out. It'll let you take care of all her schooling. You don't know who I am, do you? Which makes more sense than having to mess with these. Um, I wanna make it to the corporate office just 'cause the benefits here are just so good and I just would like to keep the seniority so I can have more vacation time.
And we also need to come up with creative solutions to let our guests know when we have an overbooking situation and email them in advance. We've lost plenty of good people. Obviously, I could take apart a plumbing fixture. And you fix each one of those situations. I'm working here in the salon and the reception because we need to save money. You have enough people in your department? I'm gonna go see your supervisor and I'm gonna find out what's going on here at this call center.
I pay I pay what do I pay? We have 241 episodes of Undercover Boss in our archive. The door was of low quality. And I won't stop till I get there. We don you don't have to work two jobs anymore. So I'm here undercover, to make sure that the meaning of yes really is being used on a daily basis.
Does a pretty good job of that, yes. You're gonna call the doctor on Monday, and you're gonna go get baby Daniella taken care of. Do you want me to check all of Hawaii? Coming up, the boss chokes on the job. Now I'm gonna step out of the way so I'm not underneath it, okay? So we're gonna go ahead and throw our arm out and our leg out. But the question remains: Just how will Cloobeck top himself during his third appearance? Our motto is the meaning of yes and then you're telling him that unfortunately I don't have a room for you. We moved down there about four years ago.
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I want to do everything for her. And you never wanna tell a guest no. Diamond's had the place four or five years I think. Why are you asking me that? You didn't make that young lady on the phone force her to save her points. And I believe I'm fired from blow-drying hair. I do, I grill year round. You gotta check things like the doors and cabinets.
And I I can't do anything about it. I went home and I was pretty upset. He could have Yeah, it popped up now, and you don't have him on the phone. I went to my dentist, and I had invisalign teeth made so my teeth would look a little ratty. If they have any special needs, our front desks need to take care of a varied, uh, amount of issues that our guests have. She was best known for winning the spokesmodel category on Star Search. I don't want you working two jobs.